Name

1.) Name

We consider applications for all employment positions without regard to race, color, creed, gender, national origin, sexual orientation, age, physical or mental disability, veteran status, economic status, or any other class protected by law. High School Diploma or GED required to apply.

(*) Required Fields

Address

2.) Address

We consider applications for all employment positions without regard to race, color, creed, gender, national origin, sexual orientation, age, physical or mental disability, veteran status, economic status, or any other class protected by law. High School Diploma or GED required to apply.

(*) Required Fields

Personal

3.) Personal

We consider applications for all employment positions without regard to race, color, creed, gender, national origin, sexual orientation, age, physical or mental disability, veteran status, economic status, or any other class protected by law. High School Diploma or GED required to apply.

(*) Required Fields

Education

4.) Education

Work History

5.) Work History

NOTE: PUT MOST RECENT (OR CURRENT) JOB FIRST

Pre-Screening

6.) Pre-Screening

Availability

Please note that highest consideration for employment will be given to those with the most open availability. Availabilities that are too restricted will make you ineligible for employment. Agent positions require the ability to work weekend shifts. Graveyard shifts are unavailable to new hires. No changes may be made to availabilities within 90 days of hire.

Work Experience

General

Essential Skills Checklist

Please evaluate the essential duties of our entry level positions. All employees are expected to be able to fulfill these essential functions. If there is a need to reasonable accommodation to perform these functions, please indicate on this worksheet the type of accommodation needed or requested. Request for a reasonable accommodation will not have a negative impact on your ability to be hired. However, you must be able to complete all functions (with or without reasonable accommodation) in order to be considered for employment.
PLEASE INDICATE YES OR NO BESIDE EACH QUESTION. If you answer “no” to any question, explain in detail the needed or requested accommodation.

Are you able to sit for extended periods of time in company provided chairs (up to 3 hours at a time)?*
Are you able to read a variety of text sizes, fonts and colors on a computer screen?*
Are you able to speak on the phone with customers for periods of 30 minutes or more at a time?*
Are you able to speak on the phone with customers for approximately 70%+ of an 8 hour shift?*
If hired for a full time position, are you available to work overtime (over 40 hours in a work week)?*
Are you able to work at least 8 hours a day and up to 10 hours a day?*
Are you able to navigate websites and other general computer systems to input customer information?*
Are you able to read and follow along with various dynamic scripts while speaking to a caller?*
Are you able to speak clearly and adequately project your voice to customers?*
Are you able to hear low or soft voices on the telephone?*
Are you able to learn new information and apply these new skills in the workplace?*
Are you able to deal with demanding or escalated customers with patience and professionalism?*
Are you able to make and receive phone calls using a telephone headset?*
Are you able to type on a keyboard and use a mouse proficiently (20+ WPM)?*
Are you able to work in close proximity to other employees and handle ambient noise?*
Are you able to accurately capture customer information?*
Are you able to make sales directly to customers via phone, email or direct message communication?*
Are you able to provide customer service functionality via phone, email or direct message communication?*
Accommodation needed to perform essential function(s):

Complete

7.) Complete

DISCLAIMER AND SIGNATURE – READ AND INITIAL ALL STATEMENTS AND THEN E-SIGN BELOW

1.) I certify that my answers are true and complete to the best of my knowledge and understand that if any false information, omissions, or misrepresentations are discovered, my application may be rejected and, if I am employed, my employment may be terminated at any time. I authorize any of the persons or organizations named in this application to give you complete information and records regarding my employment and qualifications.

2.) In consideration of my employment, I agree that I will be responsible for familiarizing myself with all company rules and expectations that presently exist or are later modified. I also understand and agree that the terms and conditions of my employment may be changed with or without cause, and with or without notice, at any time by the company. I will be required to perform the essential functions of my assigned position.

3.) I also understand that no representative of TMS has any authority to enter into any employment agreement for any specified period of time, or to assure me of any future position, benefits, or terms and conditions of employment, except as specifically stated in a current individual written agreement signed by management.

4.) I understand I will be on a 90 day probationary employment period if I am employed. Completing the probationary period is not a guarantee of employment but do understand that my attendance, performance and policy adherence will be monitored closely in consideration for continued employment.